What We Do...
“Train delays ‘replayed’ to your inbox”
delay replay UK was designed with the sole purpose of helping rail commuters successfully claim compensation for train delays and cancellations.
We monitor your trains for delays or cancellations and send you a nightly email containing the information needed to submit a compensation claim. The information passes through several levels of validation to ensure the highest possible success rate before being sent.
We sent our first email back in August 2010 and despite our growing way beyond our expectations we have managed to keep this service completely FREE to you.
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SELECT YOUR ROUTES
We currently cover all routes served by
Chiltern Railway, CrossCountry,
Gatwick Express, Great Northern, Greater Anglia, London North Eastern Railway, London Northwestern Railway, Southern, Thameslink, Virgin Trains, West Midlands Railway.
More coming soon.
We calculate the delays and highlight any VALID claims saving you time and effort.
You submit your compensation claim to the train operator and payment is sent directly to you.
We provide links to the online forms.
Who Are We?
Back in August 2010, a small group of commuters set about recording and sharing train delay information with the intention of making compensation claims more accurate and successful. Fast forward to today and this has evolved into the fully automated product known as delay replay UK.
delay replay UK combines data from multiple providers and applies custom logic to ensure the best possible accuracy. The core 'train movement' data originates directly from the National Rail and Network Rail open source feeds.
Captured information fully validated to ensure the highest possible success rate.
All monitored submissions have yielded the estimated compensation amount.
Designed for minimal capture loss as a result of upstream system outages.
11 of the 21 planned train operators are covered, with more coming soon.
What Others Are Saying
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In The News
Getting a refund for a cancelled or delayed train
“You can get a full refund if your train journey is cancelled. If you’re delayed and arrive at your destination more than half an hour late, you’ll usually be able to get some money back. Some train companies will also give you compensation if your train is more than 15 minutes late. You need to Read more about Getting a refund for a cancelled or delayed train[…]
Can I claim compensation for train delays and cancellations?
“If your train has been delayed or cancelled, make sure you claim delay repay compensation.” “If you’ve experienced a train delay or cancellation of at least 15 minutes or 30 minutes (depending on your train company) you’ll be entitled to a full or partial refund for that journey. You can make a claim regardless of Read more about Can I claim compensation for train delays and cancellations?[…]
ScotRail pays out 65,000 ‘delay repay’ claims in just nine months
“ScotRail has apologised to customers for its poor performance after internal figures showed it paid out more than 65,000 compensation claims for late running trains in the space of just nine months. The rail operator processed 65,060 successful “delay repay” claims between January and September this year, or 232 per day, figures obtained from the Read more about ScotRail pays out 65,000 ‘delay repay’ claims in just nine months[…]
Delay Repay 15 goes live for Northern customers
“Northern customers are now eligible for extended compensation on journeys delayed by 15 minutes or more, Rail Minister Andrew Jones has announced today (Monday 17 December 2018). The Delay Repay 15 scheme – known as DR15 – improves the compensation available to passengers, ensuring they can claim quickly and easily regardless of the cause of Read more about Delay Repay 15 goes live for Northern customers[…]
Government announces improved compensation scheme for rail passengers
“Rail passengers will soon be able to claim compensation if their train is more than 15 minutes late under an improved compensation scheme announced today (13 October 2016) by the Department for Transport (DfT). Passengers will be able to claim 25% of the cost of the single fare for delays between 15 and 29 minutes. Read more about Government announces improved compensation scheme for rail passengers[…]
Train company ‘smokescreen’ prevents passenger compensation claims
“Which? has written to train companies, calling on them to address their failure to properly inform passengers of their rights. The letters call on train companies to stop using industry-wide terms and conditions as a smokescreen to stop passengers claiming for consequential losses.” Read more on Which?
Train operators to refund passengers for delays of 15 minutes or more
“Rail passengers frustrated by delays will soon be able to claim for journeys that are as little as 15 minutes late. A quarter-hour delay will qualify them for a refund of one quarter of the single fare. Once the delay reaches half-an-hour, the existing “Delay Repay” scheme takes effect, refunding half the single fare. Delays Read more about Train operators to refund passengers for delays of 15 minutes or more[…]
Three quarters of rail passengers ‘unaware of refund rights’
“More than three-quarters of train passengers are unaware of their compensation and refund rights when trains are delayed or cancelled, according to a report by rail regulators. A survey and study groups revealed more than 75% of rail passengers know “not very much” or “nothing at all” about what they are entitled to when services Read more about Three quarters of rail passengers ‘unaware of refund rights’[…]