Train operators to refund passengers for delays of 15 minutes or more

Train operators to refund passengers for delays of 15 minutes or more“Rail passengers frustrated by delays will soon be able to claim for journeys that are as little as 15 minutes late. A quarter-hour delay will qualify them for a refund of one quarter of the single fare.

Once the delay reaches half-an-hour, the existing “Delay Repay” scheme takes effect, refunding half the single fare. Delays of one hour or longer qualify for more generous compensation.”

Read more in The Independent

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