“You can get a full refund if your train journey is cancelled. If you’re delayed and arrive at your destination more than half an hour late, you’ll usually be able to get some money back. Some train companies will also give you compensation if your train is more than 15 minutes late. You need to Read more about Getting a refund for a cancelled or delayed train[…]
“If your train has been delayed or cancelled, make sure you claim delay repay compensation.” “If you’ve experienced a train delay or cancellation of at least 15 minutes or 30 minutes (depending on your train company) you’ll be entitled to a full or partial refund for that journey. You can make a claim regardless of Read more about Can I claim compensation for train delays and cancellations?[…]
“ScotRail has apologised to customers for its poor performance after internal figures showed it paid out more than 65,000 compensation claims for late running trains in the space of just nine months. The rail operator processed 65,060 successful “delay repay” claims between January and September this year, or 232 per day, figures obtained from the Read more about ScotRail pays out 65,000 ‘delay repay’ claims in just nine months[…]
“Northern customers are now eligible for extended compensation on journeys delayed by 15 minutes or more, Rail Minister Andrew Jones has announced today (Monday 17 December 2018). The Delay Repay 15 scheme – known as DR15 – improves the compensation available to passengers, ensuring they can claim quickly and easily regardless of the cause of Read more about Delay Repay 15 goes live for Northern customers[…]
“Rail passengers will soon be able to claim compensation if their train is more than 15 minutes late under an improved compensation scheme announced today (13 October 2016) by the Department for Transport (DfT). Passengers will be able to claim 25% of the cost of the single fare for delays between 15 and 29 minutes. Read more about Government announces improved compensation scheme for rail passengers[…]
“Which? has written to train companies, calling on them to address their failure to properly inform passengers of their rights. The letters call on train companies to stop using industry-wide terms and conditions as a smokescreen to stop passengers claiming for consequential losses.” Read more on Which?
“Rail passengers frustrated by delays will soon be able to claim for journeys that are as little as 15 minutes late. A quarter-hour delay will qualify them for a refund of one quarter of the single fare. Once the delay reaches half-an-hour, the existing “Delay Repay” scheme takes effect, refunding half the single fare. Delays Read more about Train operators to refund passengers for delays of 15 minutes or more[…]
“More than three-quarters of train passengers are unaware of their compensation and refund rights when trains are delayed or cancelled, according to a report by rail regulators. A survey and study groups revealed more than 75% of rail passengers know “not very much” or “nothing at all” about what they are entitled to when services Read more about Three quarters of rail passengers ‘unaware of refund rights’[…]